Refund policy

Returns If you are unhappy with your purchase for any reason, please contact us and we will arrange a return. Undamaged merchandise can be returned within 14 days for a full refund minus shipping costs. Merchandise returned after 30 days, and before 45 days, can be exchanged for store credit. After 45 days we cannot accept returns. Send the item, securely packed in the original packaging, to: Attn: Shop Returns The Clay Studio 1425 N American Street Philadelphia, PA 19122 Gift Certificates are non-refundable; however, they are valid for any fee-based program, in addition to all Shop and Gallery purchases, including shipping fees. Damaged Merchandise If merchandise arrives damaged, please call us immediately at 215-925-3453 x115 or email naimah@theclaystudio.org. Save all boxes and packing materials. We will have UPS return to pick up the merchandise at no charge to you and if at all possible will send out a replacement order.